I am the worlds BIGGEST klutz and I walk into wall corners, the edge of my desk, drop things constantly and is the reason I never played any sports in school. Last week I had the misfortune of dropping my pump onto my bathroom tile floor while I was rehooking it back up after a shower. Yep, I dropped it smack dab on the glass screen. The first thing that went across my mind, OHHH crap not on the screen AHHHHHHH. I didnt even want to look to see what damage had been done. I picked it up, nothing nada no damage! I couldnt believe it! I was so happy! A few days go by and one morning while getting ready to take a bolus I noticed the crack in my screen. I was so upset, I broke my dang pump. Even with the screen being cracked it still worked just perfectly.
I called Tandem and told them about it at work last Friday. They wanted me to peel the screen protector off but I told her I was 100% sure it was the glass and I was very afraid that if I took the cover off that the screen would fall apart in my hands. Luckily they took my word for it and overnighted me a new pump and I got it on Saturday.
Just wanted to say another huge thanks to Tandem Diabetes for their awesome customer service. I am on my 3rd pump replacement since August 2013. This is however the first one I have cracked the screen on. The first one shut down unexpectedly when I plugged it in, the second one the screen started losing pixels and this one I dropped.
Good customer service is hard to find. Tandem is awesome! Glad they took care of you.
ReplyDeleteKerri, thanks for the comment! I so love your blog and I try hard to more positive about Diabetes like you, you are an inspiration to me.
DeleteI broke my T:Flex pump. The screen was destroyed. Called them and the replacement came in the next day.
ReplyDelete