Dexcom CEO Terry Gregg and Jay Skyler MD PhD were interviewed by Steven Greer MD about the "rouge cowboy programmers" who have decoded their data for the Nightscout project.
Dexcom I understand where are you are coming from as a company that has to follow the FDA to a tee and go through all the hoops to get your products FDA approved. What I dont understand is why you needed to call the people & parents of children with Diabetes rogue cowboy programmers? This is totally uncalled for and a great way to insult the audience you are selling your products to. We understand it took way too long to get the Dexcom Share approved by the FDA but that is not the fault of the people that collectively say #WeAreNotWaiting Not everyone uses or like Apple products, you have left out the Android market all together with your Share product...plus you didnt make it rechargeable so that parents/loved ones can carry the Share around outside of the home. Didnt you realize that was something your audience was screaming for?
Our Diabetes doesn't turn off when we leave the front door to our home. Diabetes is with us everywhere we go. We need a product that can go with us everywhere we go to help us stay safe with Diabetes. Fast track the latest Dexcom product, make it portable to be sent to all Apple and Android devices. You cannot blame parents for making this sort of thing available NOW and not wait any longer. You dont have to congratulate the people who did this for their hard work but you sure dont need to go on bashing them either.
Helicopter parents?! Really? Dr. Skyler do you have a child with Diabetes? I do not have a child with Diabetes but I have Diabetes myself. I know how quickly and unexpectedly my blood sugar can crash without notice, I can only imagine how fast that can happen for a child with endless amounts of energy! I read the stories of the parents who are using the Nightscout system and it has changed their lives and sometimes even saved their child's lives. These "helicopter" parents are trying to in fact help their child live as normal of a life as possible with LESS intervention. Instead of checking their blood sugar 1000 times a day and asking their child if they feel ok, they can just LOOK and see the answer. Do you blame them? Parents of children with Diabetes are the only ones who are going to be constantly aware of their childs' blood sugar readings. Schools cant make sure they keep an eye on a kids Dexcom, nor can school nurses. They have hundreds of other kids to care for and teachers are busy trying to teach a room full of kids and keep them under control. There is no reason for any medical professional to be so callous and call parents of Diabetic kids "helicopter" parents. No reason at all. They should have interviewed Dr. Edward Damiano, who does have a Diabetic child and is working on the Bionic pancreas project. I can bet you he wouldn't call anyone a "helicopter" parent!!
By the way Mr. Gregg the CGM in the Cloud group has over 9,000 people I really would suggest not upsetting them since you hope to sell your products to them. The Share probably isn't selling the greatest and that's kind of Dexcom's fault for not making it do what the people who want to use it do (be portable and Android friendly). In the business world its just not good practice to ostracize a very large portion of your customers/the people who spend their hard earned money with your company. I think Dexcom needs to offer an official apology for their misstep in voicing their opinion on the Nightscout.
Since the comments for this video have been disabled, let your voices be heard here! Leave your comments for Dexcom and how this video has made you feel. Please do not use profanity, lets all be as professional as we can even though this video has upset a lot of you.